PhoneHero is a Swedish online marketplace specializing in buying and selling used mobile phones and accessories. Our mission is to make it easy and secure for customers to sell their devices at competitive prices, while promoting sustainability through device reuse. With fast payouts, transparent pricing, and reliable logistics partners, PhoneHero delivers a hassle-free experience for both private sellers and businesses.
PhoneHero
Description
About Seller
Company name: Phonehero AB
Display name: PhoneHero
Street: box 12271
Post code: 10227
City: stockholm
Country: Sweden
Email: hello@phonehero.se
Phone: +46105515854
Tax identification number: SE556839923101
Commercial register number: 5568399231
- Information concerning the exercise of the right of withdrawal
You have the right to withdraw from this contract within 30 days without giving any reason.
The withdrawal period will expire after 30 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
To exercise the right of withdrawal, you must inform us via Phonehero AB, PhoneHero, box 12271, 10227 stockholm, Sweden, tel +46105515854, hello@phonehero.se of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use the model withdrawal form below, but it is not obligatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
- Effects of withdrawal
If you withdraw from the contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from the contract. This only applies upon presentation of a shipping receipt confirming the return of the product to the retailer. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods without undue delay and in any event, not later than 14 days from the day on which you communicate your withdrawal from this contract to the following address: Phonehero AB, Ekbacksvägen 22, 16869 bromma, Sweden, +46105515854, hello@phonehero.se. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct costs of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
- Model withdrawal form
(complete and return this form only if you wish to withdraw from the contract)
To Phonehero AB, PhoneHero, box 12271, 10227 stockholm, Sweden Phone +46105515854 Email hello@phonehero.se
I/We () hereby give notice that I/We () withdraw from my/our () contract for the sale of the following goods ()/for the provision of the following service (*)
[text box to be filled in] - Ordered on ()/received on () [text box to be filled in] - Name of consumer(s) [text box to be filled in] - Address of consumer(s) [text box to be filled in] - Signature of consumer(s) (only if this form is notified on paper) [text box to be filled in] - Date [text box to be filled in]
(*) Delete as appropriate
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